About the Author

Michael Graves is a nationally recognized entrepreneur and dealership innovator with over 40 years of experience across automotive, construction, and powersports retail. He achieved national recognition for redefining dealership design and customer experience, including earning multiple Ford Triple Crown Awards, AIA design honors, and Benchmark designations from top OEMs. In 2008, Michael expanded into powersports, acquiring and growing several top-performing dealerships in Northwestern Colorado. His stores consistently rank in the top 10% nationwide for performance and customer satisfaction, with Steamboat Powersports holding the #1 CSI score for both sales and service.